Terraverde Adviser Privacy Policy

1. Effective Date: 19 September 2024
   
   At Terraverde Adviser, we are committed to safeguarding the privacy and personal data of our users. This Privacy Policy explains how we collect, use, store, and protect your information when you use our home energy efficiency recommendation adviser.

2. 1. Information We Collect

   We may collect the following types of information when you interact with Terraverde Adviser:
   
   

   • User Input: Any data you provide while interacting with Terraverde Adviser, including questions, preferences, and responses.
   • Automatically Collected Data: Technical data such as your IP address, browser type, device type, and usage patterns, which helps us improve our services.

3. 2. How We Use Your Information

   We may use your personal information for the following purposes:
   
   

   • To provide energy efficiency recommendations tailored to your input.
   • To improve and optimise the functionality of Terraverde Adviser based on user interactions.
   • To ensure compliance with legal obligations and protect our rights.
   • Marketing Consent: By opting in, you consent to receive marketing communications from Terraverde and our partners with whom we share data. These partners may contact you or process your information for marketing purposes. You can withdraw your consent at any time by contacting us. Any data you provide while interacting with Terraverde Adviser, including questions, preferences, and responses.

4. 3. Data Storage and Security

   We take the protection of your personal data seriously and implement industry-standard measures to safeguard it. All data collected by Terraverde Adviser is stored securely and, where possible, anonymised to reduce risks.
   
   Your data is stored on secure servers and is accessible only by authorised personnel. We use encryption and other security measures to prevent unauthorised access, disclosure, or loss of data.

5. 4. Data Retention

   We will retain your data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy. Any anonymised data may be kept for longer periods to analyse trends and improve our service.

6. 5. Sharing Your Information

   We will not sell, trade, or rent your personal information to third parties. However, we may share your data under the following circumstances:
   

   • Marketing Partners: If you have opted in, we may share your information with carefully selected partners for marketing purposes, and they may contact you using the data provided.
   • Legal Compliance: If we are required by law to disclose information, we will comply with legal requests or obligations.
   • Service Providers: We may share anonymised data with third-party service providers who assist us with Terraverde Adviser’s infrastructure and data processing.

7. 6. Your Rights

   Under the UK GDPR, you have several rights concerning your personal data, including:
   
   

   • Right to Access: You can request a copy of your personal data that we hold.
   • Right to Rectification: You have the right to correct any inaccuracies in your personal data.
   • Right to Erasure: You can request that we delete your personal data under certain conditions.
   • Right to Restrict Processing: You may ask us to restrict the processing of your data in specific situations.
   
   To exercise any of these rights, please contact us using the details below.

8. 7. Cookies

   Terraverde Adviser may use cookies or similar technologies to enhance the user experience and gather usage data. You can choose to disable cookies in your browser settings, but this may affect your use of Terraverde Adviser.

9. 8. Changes to the Privacy Policy

   We may update this Privacy Policy periodically to reflect changes in our practices or relevant regulations. Any updates will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about these Terms, please contact us:
Email: admin@Terraverde.org
Terraverde (Charity number: 1197456)